dear friends
Indian Banks' Association (IBA), the apex body of Indian banks and the Consumers Association of INdia (CAI) organised a seminar on 6th October 2008 at Chennai on "Rights and responsibilities of banks and consumers in banking services'. Senior officials form RBI, Banking ombudsman, BCSBI, IBA, commercial banks, Information Commission, consumer activists participated. Morning session was devoted for bankers to talk about their issues and expectations. Evening session was devoted to consumers to talk about their experiences and expectations.
Ms Usha Thorat, Deputy Governor of Reserve Bank of India was also present and she delivered a valedictory address. She has delivered a wonderful speech covering various aspects of customer needs and how they can take up. (ranging from credit cards, recovery issues, ATM cards, charges, etc.). I will release her speech and presentation copy in the next part, covering important points that you need to know as a customer of a bank.
I also had the unique honour of addressing the session on 'Communication in banking services". I raised three points.
1. Private sectors communicate excessively and only for their convenience. Public Sectors do not communicate anything and even when they communcate internally and externally, it is only chairman centric. No PSU Bank has any media contact or media releases in their websites. Private sectors, though, update their sites, communicate only when they want and selectively.
2. PSU Banks spend thousands of crores of rupees in technology without much gain for the customers. they are more vendor centric, than need based. Inview of this, customers are burdened with heavy charges. They lack transparency.
3. PSU Banks spend thousands of crores in the name of 're-branding' their logos. With one hundred years of expertise and talent, what they need is 're-positioning' (innovating new products and services and improving their services).
Please download the speech copy and watch / listen to my speech in the following link
http://prpoint.blogspot.com/2008/10/what-is-lacking-in-banking-sector.html
Srinivasan
Prime Point
94440 50273
Indian Banks' Association (IBA), the apex body of Indian banks and the Consumers Association of INdia (CAI) organised a seminar on 6th October 2008 at Chennai on "Rights and responsibilities of banks and consumers in banking services'. Senior officials form RBI, Banking ombudsman, BCSBI, IBA, commercial banks, Information Commission, consumer activists participated. Morning session was devoted for bankers to talk about their issues and expectations. Evening session was devoted to consumers to talk about their experiences and expectations.
Ms Usha Thorat, Deputy Governor of Reserve Bank of India was also present and she delivered a valedictory address. She has delivered a wonderful speech covering various aspects of customer needs and how they can take up. (ranging from credit cards, recovery issues, ATM cards, charges, etc.). I will release her speech and presentation copy in the next part, covering important points that you need to know as a customer of a bank.
I also had the unique honour of addressing the session on 'Communication in banking services". I raised three points.
1. Private sectors communicate excessively and only for their convenience. Public Sectors do not communicate anything and even when they communcate internally and externally, it is only chairman centric. No PSU Bank has any media contact or media releases in their websites. Private sectors, though, update their sites, communicate only when they want and selectively.
2. PSU Banks spend thousands of crores of rupees in technology without much gain for the customers. they are more vendor centric, than need based. Inview of this, customers are burdened with heavy charges. They lack transparency.
3. PSU Banks spend thousands of crores in the name of 're-branding' their logos. With one hundred years of expertise and talent, what they need is 're-positioning' (innovating new products and services and improving their services).
Please download the speech copy and watch / listen to my speech in the following link
http://prpoint.
Srinivasan
Prime Point
94440 50273
Please visit http://www.prpoint.com (for useful PR resource materials) and http://www.primepointfoundation.org (non profit trust for promotion of PR)and http://www.imageaudit.com (about Image Audit)and http://www.indiavision2020.org (on India Vision)
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