During times of crisis complete transparency is required, hopefully there are no hidden skeletons.
What the company says does not matter in these times because it is the very best institutions globally that have vanished overnight. People are scared, they know that it is PR at work..unfortunately in such times corporations have low credibility which is the foundation of PR.
What the bank did was all that it could do..only time and results will build confidence.
What happened in the US is a warning to indian companies and regulators, let not greed of rapid growth overshadow the need for prudent regulation .
Only time ,action and performance work in this case PR has limited role.
Sanjay mudnaney
-----Original Message-----
From: s krish <krishalpha@yahoo.
Sent: 04 October 2008 07:43
To: prpoint@yahoogroups
Subject: Re: [prpoint] ICICI Bank Crisis - Why their PR is not raising the trust of the public?
Dear Mr.Srinivasan
It was an interesting point you have touched about the Indian bank and ICICI Bank. I have an account with both the banks and I notice the difference in service level with ICICI superior to the level of service offered but is also vulnerable for poor service at the other extreme as a mistake undetected has a spiraling effect
for example, I once received 3 cheque books and once was without a cheque book for unduly long, bank was unable to explain.The moderate but customer friendly approach of Indian Bank staff is missing with the young vibrant target oriented ICICI employees who are more system oriented than people oriented
The staff at Indian bank see you more and talk to you more than a staff at ICICI who deals with tokens, numbers and activities than people.
I am looking forward to more views frommembers which is interesting to note
with best wishes and warm regards
S.Krishnamurthy
www.alphabeticstrai
Ph. 91-44-28156170
Mobile. 9884278542
--- On Fri, 3/10/08, V Jagannathan <v_jagannathan@
From: V Jagannathan <v_jagannathan@
Subject: Re: [prpoint] ICICI Bank Crisis - Why their PR is not raising the trust of the publi
[The entire original message is not included]
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