Friday, February 20, 2009

[prpoint] Beware : HDFC Bank's indifference to Customer Service


Dear Sir:
 
Recently HDFC credited 0.08 paisa less than the cheque amount. My cheque amount was 15033.88 and HDFC credited 15033.80/-. When mater was reported, they refused to entertain the complaint.
 
But, I choose to give HDFC a tough fight and spent 36 rs to date for getting 0.08 paisa back. Although I got 0.08 paisa back, it is funny how this bank operate. Please check some of the explanations.
 
1) Such a petty issue of 0.08 paisa
2) Complaint docket number: No need
3) Sir, yes it is our mistake...we will do it today. Perhaps.....I made him remember his statement after 10 days.
4) I have reported the matter to branch manager, she will credit 0.08 paisa by evening.
5) Branch manager - says you have never contacted me. I need to take approval from head.
6) Sir: We have credited 0.08 paisa why do you need an apology letter now.
 
Finally 0.08 paisa is back after 20 days.
 
And i will follow this issue till the head with heads understand the issue. Please be aware of your paisas, HDFC systems might have this problem. This is satyam about HDFC.
 
Avinash Murkute
Galaxy4u Pune
Mobile: 9822698070

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