Hats off to you Mr. Srinivasan. I think prpoint group is more than a social media. It is a virtual forum of professionals, by the professionals, that makes each one of us look at numerous issues that abound around us, and suggest possible communication solutions. The communicators stand vindicated in their efforts to point out the communication errors, aberrations and digressions, with media acknowledgment. And all of us stand better informed and educated through these interactions. My compliments to you once again.
Best regards,
CJ Singh, CorePR
--- In prpoint@yahoogroups
>
> Congratulations to Mr. Srinivasan and all the members . Its a wonderful
> initiative and a very informative forum .
>
> regards
> Pradnya
>
>
> On 3/5/09, Prime Point Srinivasan <prpoint@...
> >
> > dear friends
> >
> > We have always been writing about the power of social media and its ability
> > to reach the audience, who are the opinion and decision makers. Members
> > may recall the two recent discussions relating to (1) ATM cards of Kotak
> > Mahindra Bank and (2) short crediting of an account with 8 paise in HDFC
> > Bank. Both the issues were discussed and enabled Reserve Bank to take note
> > of the situation. Today, Statesman paper has carried a story about our
> > group. Please read.
> >
> > We can feel proud that our group is emerging as a 'whistle blower' drawing
> > the attention of concerned authorities.
> >
> > Srinivasan
> > Moderator
> >
> > http://www.thestate
> >
> > *Networking to net uppity banks*
> >
> > Tyagaraj Sharma
> >
> > BANGALORE, March 4: The increasing impact of social media including
> > Facebook and Orkut, which got highlighted recently when women rallied Online
> > against the moral police ahead of Valentine's Day, has once again come to
> > the fore.
> >
> > This is evident from the quick response of the Reserve Bank of India in
> > connection with a chain mail in prpoint@yahoogroups
> > highhandedness of private sector banks. Early last month, a Chennai-based
> > journalist went to withdraw Rs 14,000 using a Kotak Mahindra Bank card in an
> > HDFC ATM. He got the shock of his life when even after getting a debit slip,
> > the money was nowhere to be seen. It appeared as if the machine had gobbled
> > up his cash. Complaints to the bank did not yield the desired result or, for
> > that matter, bring any relief. Instead, the customer was told that it would
> > take about 45 days for him to get his money back. Even after 10 days the
> > situation, rather the answer from the bank remained unchanged. All the
> > officials concerned pleaded helplessness.
> >
> > The HDFC Bank to whom a copy of the complaint was addressed also noted that
> > the turnaround time for resolving ATM cash withdrawal disputes was 45 days,
> > referring to VISA/Mastercard regulations which it said were applicable
> > globally.
> >
> > It was not until the matter was reported in the social media network that
> > matters began to take a positive shape. A letter was written immediately to
> > Mrs Usha Thorat, deputy governor, RBI, by the moderators of the network
> > detailing the problem.
> >
> > Much to the journalist's relief, the letter was acknowledged and
> > appropriate action promised. This did not take long to come. According to
> > recent news reports in www.rupeetimes.
> > directed banks to pay back the money that has not been dispensed through
> > their ATM's within 12 days. That is, if it has been debited to the
> > customer's account without his receiving the money through the ATM.
> >
> > The report quotes the apex bank as saying that if the banks fail to provide
> > the money within the required period, it would not hesitate to impose
> > penalties under the Payments and Settlement Systems Act, 2007. The success
> > of this campaign to protect customers' interest in the social media, has
> > brought some confidence to another person who has also highlighted his
> > experience with HDFC, though of a different kind.
> >
> > According to Mr Avinash Murkute of Pune, he deposited a cheque for Rs
> > 15033.88 paise with the HDFC bank which, however, credited only Rs 15033.80
> > paise. Repeated requests and appeals failed to get the bank to respond. A
> > determined Mr Murkute, encouraged by the experience of the journalist in the
> > social media group, pursued his case, even approaching the top brass of the
> > bank till he got his paise back.
> >
> > What he had to say about his experience is worth recollecting. The bank's
> > response to his plea for restoring the eight paise was: it was such a small
> > amount. The bank manager concerned first argued that he had never approached
> > her. When he did, her response was: she needed to take the approval from the
> > head office. If this was not bad enough, he was told that since his eight
> > paise had been credited, why did he insist on an apology. It's another thing
> > that Mr Murkute spent Rs 36 in 20 days to recover the eight paise. He has
> > now highlighted his case in the social media network concerned and
> > appropriately got tremendous support and goodwill messages from the
> > customers of the bank as it is an alert for them too.
> >
> >
> >
>
>
>
> --
>
> Pradnya Malushte
> ICE PR
> Image Management Advisory
> Head Office: Pune
> Telefax : 25459602
> Cell: 9226363942
>
> Email: pradnya@...
>
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