(Moderator's Note: If the Corpcom or PR Agency connected with Airtel responds to this mail, we will be happy to publish in this group)
Hi all!
Yesterday got a call from airtel saying due to a technical error they underbilled me 600/- three months back and have added that to this months bill and that I need to pay it.
They have not sent me any details and this raises a serious question? If mobile operators can just call and say I forgot to bill and now you have to pay extra, as a customer what records or access to data you have to verify whether it is correct or not?
and there is another angle to this. had written to the ombudsman (the highest level to complain) on dropped calls right in the heart of Bangalore dozen times every day. A lady called me and candidly told me that the problem is real and they cannot do anything about it.
it is so one sided. have my foot down and told them I will not pay until am convinced and they cannot do things like disconnecting or levying interest and late payment fees.
Regards,
Xavier Prabhu
Bangalore
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