PR discussions: RE: [prpoint] Lack of Transparency

must add couple of perspectives here:

- the Indian mobile growth story where millions of connections are added monthly has had an ironical and unintended side effect; it has lessened the incentive for many to invest in customer satisfaction since anyways the customers keep coming in
- the rates that they keep competing with each other sometimes undercuts their ability to service and have often said am open if the service provider says will provide you a better service and you need to pay extra for it; what and how much extra being a market driven and consumer's decision

xavier

To: prpoint@yahoogroups.com
From: xprabhu@hotmail.com
Date: Sun, 31 Oct 2010 08:17:03 +0000
Subject: [prpoint] Lack of Transparency - Experience with Airtel

(Moderator's Note: If the Corpcom or PR Agency connected with Airtel responds to this mail, we will be happy to publish in this group)

Hi all!

Yesterday got a call from airtel saying due to a technical error they underbilled me 600/- three months back and have added that to this months bill and that I need to pay it.

They have not sent me any details and this raises a serious question? If mobile operators can just call and say I forgot to bill and now you have to pay extra, as a customer what records or access to data you have to verify whether it is correct or not?

and there is another angle to this. had written to the ombudsman (the highest level to complain) on dropped calls right in the heart of Bangalore dozen times every day. A lady called me and candidly told me that the problem is real and they cannot do anything about it.

it is so one sided. have my foot down and told them I will not pay until am convinced and they cannot do things like disconnecting or levying interest and late payment fees.

Regards,

Xavier Prabhu
Bangalore

__._,_.___

Reply to sender | Reply to group | Reply via web post | Start a New Topic

Messages in this topic (3)

Recent Activity: