PR discussions: RE: [prpoint] Lack of Transparency

Hi, Not only lack of transparency but lack of customer revolt against such things also makes these things possible. Chaltha Hai attitude without addressing the problem headon is a malaise we as customers should realist and learn from certain other countries.

Hope someone takes a lead in creating a customer forum ( I don’t know if one exists already) which can collectively take such cases to the consumer court if required. The more number of people the better are the chances are for getting a prompt action from the aggressor.

Regards

Kannan

From: prpoint@yahoogroups.com [mailto:prpoint@yahoogroups.com] On Behalf Of mamta ojha
Sent: Sunday, October 31, 2010 8:17 PM
To: prpoint@yahoogroups.com
Subject: Re: [prpoint] Lack of Transparency - Experience with Airtel

On Sun, 31 Oct 2010 14:12:58 +0530 wrote
>

Hi,Putting the foot down is the best thing you did and let them convince you on the matter.We consumers should not be taken for granted by these companies.regards.Dr Mamta Ojha,Indore
9893353249

(Moderator's Note: If the Corpcom or PR Agency connected with Airtel responds to this mail, we will be happy to publish in this group)

Hi all!

Yesterday got a call from airtel saying due to a technical error they underbilled me
600/- three months back and have added that to this months bill and that I need to pay it.

They have not sent me any details and this raises a serious question? If mobile operators can just call and say I forgot to bill and now you have to pay extra, as a customer what records or access to data you have to verify whether it is correct or not?

and there is another angle to this. had written to the ombudsman (the highest level to complain) on dropped calls right in the heart of Bangalore dozen times
every day. A lady called me and candidly told me that the problem is real and they cannot do anything about it.

it is so one sided. have my foot down and told them I will not pay until am convinced and they cannot do things like disconnecting or levying interest and late payment fees.

Regards,

Xavier Prabhu
Bangalore