Hello, I find public sector officials more customer friendly. If the compliant resolution is not within their means they would suggest ways to the customer to get their grievance redressed. But you wont find private sector employees doing that. This is more so in the financial sector space. Perhaps the CEO that Narren narrated might have been prompted because of the run on another private sector bank that the nation witnessed recently. He would not want that to happen to his organisation. Incidentally if the matter could be sorted out in 2 hours why that organisation not delegated the powers to its officials at the regional levels? Regards V.Jagannathan --- On Fri, 12/12/08, BNK <mailbnk@gmail. From: BNK <mailbnk@gmail. |
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