On Sun, 31 Oct 2010 14:12:58 +0530 wrote
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Hi,Putting the foot down is the best thing you did and let them convince you on the matter.We consumers should not be taken for granted by these companies.regards.Dr Mamta Ojha,Indore
9893353249
(Moderator's Note: If the Corpcom or PR Agency connected with Airtel responds to this mail, we will be happy to publish in this group)
Hi all!
Yesterday got a call from airtel saying due to a technical error they underbilled me
600/- three months back and have added that to this months bill and that I need to pay it.
They have not sent me any details and this raises a serious question? If mobile operators can just call and say I forgot to bill and now you have to pay extra, as a customer what records or access to data you have to verify whether it is correct or not?
and there is another angle to this. had written to the ombudsman (the highest level to complain) on dropped calls right in the heart of Bangalore dozen times
every day. A lady called me and candidly told me that the problem is real and they cannot do anything about it.
it is so one sided. have my foot down and told them I will not pay until am convinced and they cannot do things like disconnecting or levying interest and late payment fees.
Regards,
Xavier Prabhu
Bangalore
1 comment:
I am also having a similar problem with Airtel. I got a huge bill for this month, and I am told that part of the billed amount is because I was not billed for some days for last month due to a technical error. The point is if I was told of my correct bill last month itself, I would have taken corrective action and this month's bill wouldnt have been like this. Airtel has deprived me of that opportunity. We should team up and fight this inujustice.
Samir Kelekar
Bangalore
41256233
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